Shipping policy
Last Updated: September 1, 2026
At Lyvio, we are committed to delivering your favorite fashion essentials safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are typically processed within 1–3 business days after payment confirmation. During busy periods, promotions, or holidays, processing times may take longer.
2. Shipping Locations
Lyvio proudly serves customers in multiple locations worldwide. Shipping availability and delivery options may vary depending on your destination.
3. Estimated Delivery Time
Delivery times depend on your location and selected shipping method.
- Standard Shipping: 5–10 business days
- Express Shipping: 2–5 business days
- International Shipping: 7–21 business days
Please note that these are estimated delivery times and are not guaranteed.
4. Shipping Costs
Shipping costs are calculated at checkout based on your delivery location, package weight, and selected shipping method. Any applicable shipping fees will be clearly displayed before you complete your purchase.
5. Order Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, where available.
6. Customs and Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated.
7. Delays and Unexpected Circumstances
While we work hard to ensure timely delivery, delays may occasionally occur due to customs processing, weather conditions, carrier issues, or other circumstances beyond our control.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details when placing an order. Lyvio cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
9. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate and assist in resolving the issue.
10. Contact Us
For questions about shipping, delivery, or order tracking, please contact our customer support team.
Lyvio — Delivering Style, Wherever You Are.