Refund policy

Last Updated: September 1, 2026

At Lyvio, customer satisfaction is important to us. We want you to shop with confidence and enjoy every purchase. This Return & Refund Policy explains the conditions for returning products and requesting refunds.

1. Return Eligibility

You may request a return within 14 days of receiving your order, provided that the item:

• Is unused, unworn, and in its original condition.
• Has all original tags and packaging intact.
• Is free from damage, stains, odors, or signs of use.
• Is accompanied by proof of purchase.

Certain items may not be eligible for return due to hygiene, personalization, or clearance conditions.

2. Non-Returnable Items

The following items may not be eligible for return:

• Items marked as final sale or clearance.
• Gift cards.
• Personalized or customized products.
• Items that have been worn, washed, altered, or damaged after delivery.
• Hygiene-sensitive items where the original seal or packaging has been removed.

3. How to Start a Return

To request a return, please contact our customer support team with your:

• Full name
• Order number
• Reason for return
• Photos of the item, if damaged or incorrect

Our team will provide instructions on how and where to send your return.

4. Return Shipping

Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to our error.

We recommend using a trackable shipping service, as Lyvio cannot guarantee receipt of returned items without tracking.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

6. Exchanges

If you received a defective, damaged, or incorrectly sized item, please contact us to check eligibility for an exchange.

Exchanges are subject to product availability.

7. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. Include your order number and clear photographs of the issue to help us resolve the matter quickly.

8. Late or Missing Refunds

If you have not received your approved refund within the expected timeframe, please check with your bank or payment provider first. If the issue remains unresolved, contact our customer support team for assistance.

9. Contact Us

For questions regarding returns, exchanges, or refunds, please contact our customer support team.

Lyvio — Shop With Confidence. Dress With Style.